Last updated: July 30, 2026
Return window
You may request an eligible return within 14 calendar days after delivery. Contact SumoLink through the contact page before shipping anything back. Returns sent without authorization may be delayed or refused where permitted by law.
Eligibility and condition
You may inspect and test the adapter reasonably to confirm basic operation and compatibility. The returned order should include the adapter, supplied USB-C cable, original packaging, and other items received with the order. Avoidable damage, missing items, altered labels, or handling beyond reasonable inspection may reduce the refund where applicable law permits.
Compatibility-related returns
USB-C connector shape alone does not confirm the host USB mode. Before requesting a compatibility return, review the Compatibility / Speed Guide and send the host model, operating system, USB link mode, Ethernet negotiated speed, cable, switch or NAS, driver version, and test method. An otherwise functional adapter used with an unsupported or bandwidth-limited host is not treated as a manufacturing defect, but it may still qualify for a return within the 14-day window.
Return shipping and original shipping charges
For change-of-mind or compatibility returns without a confirmed product defect, the customer is responsible for return shipping. SumoLink does not charge a separate restocking fee. Original shipping charges are not refundable for change-of-mind returns unless applicable law requires otherwise. For a confirmed defect, arrival damage, or incorrect item, SumoLink will provide an appropriate prepaid return method or reimburse reasonable approved return shipping.
Damaged, defective, or incorrect items
Report visible arrival damage, a non-functioning item, or an incorrect shipment within 7 calendar days after delivery. Include the order number, photos or video, packaging condition, and a description of the issue. Keep the product and packaging until SumoLink provides instructions.
Refund handling
After an authorized return arrives, SumoLink aims to inspect it within 5 business days. Approved refunds are issued to the original payment method. Banks and payment providers may require additional time before the credit appears. If only part of an order is returned, the refund is limited to the approved returned items and any charges required by law.
Non-returnable items
Gift cards, digital goods, downloadable software, final-sale items clearly identified before purchase, and items damaged through misuse or unauthorized modification are not returnable unless applicable law provides otherwise.
Regional consumer rights
This policy does not limit statutory cancellation, withdrawal, warranty, or consumer-guarantee rights that apply in your location.