SumoLink warranty support covers eligible hardware defects under the final warranty terms published for your region. Warranty does not guarantee 10GbE-class throughput on every host because performance depends on USB mode, driver, switch, cable, storage, and workload.

For warranty help, contact support with your order number, product serial or batch information if available, photos of the product, host model, OS version, and a clear description of the issue.

Before launch, confirm the exact warranty period, regional exclusions, and replacement process in Shopify Admin and support documentation.