Shipping policy

Last updated: July 30, 2026

Shipping summary

  • Processing: normally 1–3 business days.
  • United States: free standard shipping to the 48 contiguous states and Washington, DC.
  • Other supported destinations: USD $5 standard shipping.
  • Remote areas, offshore islands, military addresses, freight forwarders, and carrier-designated no-service locations are not served.

Supported destinations

SumoLink currently ships to the United States, Taiwan, Hong Kong, Macau, mainland China, Canada, the United Kingdom, Germany, France, Italy, Spain, the Netherlands, Switzerland, Japan, South Korea, Australia, New Zealand, Singapore, Malaysia, the United Arab Emirates, Saudi Arabia, Belgium, Austria, Denmark, Finland, Poland, Czechia, Ireland, Portugal, Israel, Qatar, Kuwait, and Bahrain, subject to the remote-area exclusions below.

Processing time

Orders normally process within 1–3 business days after payment authorization and fraud review. Business days are Monday through Friday in UTC+8, excluding applicable public and carrier holidays. Processing time is separate from carrier delivery time.

Shipping rates

Standard shipping is free to eligible addresses in the 48 contiguous United States and Washington, DC. Standard shipping to every other supported destination is USD $5. The rate shown at checkout applies to the complete order unless a promotion explicitly states otherwise.

Delivery estimate

Most supported destinations are typically delivered within 6–12 business days after dispatch. This is an estimate, not a guarantee. Customs review, carrier routing, weather, regional disruption, address review, and seasonal volume may extend delivery.

Remote and unserviceable addresses

SumoLink does not ship to remote areas, offshore islands, overseas territories, military addresses, freight-forwarding addresses, or other locations that the selected carrier classifies as remote or unserviceable. Shopify can exclude many regions at checkout, but some carrier restrictions are postal-code specific. If an accepted order is later confirmed as remote or unserviceable, SumoLink will not dispatch it, will contact the customer, and will cancel and refund the unfulfilled order.

Tracking

Tracking is sent when available after the order ships. Carrier events may take 24–72 hours to appear after pickup. Some postal handoffs or destination services provide limited tracking updates.

Customs, duties, and taxes

Unless checkout explicitly states that destination charges were collected, the recipient is responsible for import duties, VAT, taxes, brokerage, clearance, or other local fees. Delays caused by customs authorities are outside the carrier estimate.

Address changes, failed delivery, and refusal

Enter a complete and accurate address before checkout. Contact SumoLink promptly if an address is wrong; changes are not guaranteed after fulfillment begins. Re-delivery, address correction, refusal, unclaimed parcels, or return-to-sender charges caused by customer-provided information may be deducted from a refund where permitted by law.

Lost, damaged, or missing shipments

Report visible damage, missing contents, or a delivered-but-not-received shipment within 7 calendar days. Include the order number, tracking, packaging photos, and carrier information. Keep all packaging while SumoLink reviews the case with the carrier. Depending on the confirmed outcome, the available remedy may include replacement, refund, or another solution required by law.

Contact

For shipment help, email support@sumolink.com or use the SumoLink contact page. Include the order number and tracking number when available.